This was a draft I started back in 08 but it is still true today as much as it ever was...please feel free to share your experiences as well...good or bad...
You haven't heard anything out of your customers so you assume that everything is fine. Then one day you get that phone call "Sorry but we're changing services." You find out that there were things that never got done (Whether they were part of the deal or not) and that everyone was just ready to make a change.
Don't let your customers "suffer in silence." Actively engage them in communication. That way you don't lose a customer and they feel like there is a line of communication open should they have problems or questions about the cleaning. I'm not saying call or email everyday but stay in front of them whether it's business related or just to say "Happy Holidays"....
Plus engaging them in communication will more often than not lead to more work for you and more profits.
In these days with so many "quick" forms of communication it is vital to stay in front of your customer on a regular basis...
Also supervision is key to making sure things are getting done and done right...
And in case you were wondering...yes I'm speaking from experience...Hope this helps.
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